1. Report to work on scheduled days at the scheduled time.
根據班表準時上班
2. Follow all safety policies to ensure a safe work area.
根據安全工作守則安全工作
3. Enrol guests in Marriott Rewards programme.
爭取每位客人能夠成為萬豪集團的會員
4. Provide information about the hotel and the surrounding community.
準確的提供近期社會公共活動及本酒店的信息??
5. Check the newspapers and magazines are updated. Read log book, follow up file and ensure everything in order.
及時更新報紙和雜志,做好交接班工作
6. Monitoring and confirming time of departure with all due out guests and prepare for guest checking out at the executive Lounge.
在客人退房當天,與客人確認離店時間并準備好客人的賬單
7. Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
認真做好每日前臺工作,如:收費,外匯兌換,現金結賬,信用卡結賬及使用兌換券結賬
8. Preparation for breakfast and cocktails daily and ensure food quality and service is maintained at the best for total guest satisfaction.
準備每日的早餐和晚間雞尾酒會,確保食物及服務的質量,做到讓所有客人都滿意而歸
9. Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, flowers, lamp, clean cutlery and glassware.?
10. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.